Shipping policy
Shipping Policy
Introduction
Welcome to Scintilist.com. We are committed to providing you with high-quality loose diamonds and diamond jewellery. Please read our shipping policy carefully to understand how we handle shipping for our products.
Shipping Locations
We are proud to offer worldwide shipping. Our primary location is in the United Kingdom, but we hold stock in various locations and ship to customers globally.
Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
- Customisation: For custom orders or items that require resizing, please allow an additional 3-5 business days for processing.
Shipping Methods and Delivery Times
We offer the following shipping options:
Domestic (United Kingdom)
- Standard Shipping (2-5 business days)
- Express Shipping (1-2 business days)
International
- Standard International Shipping (7-14 business days)
- Express International Shipping (3-7 business days)
Please note that delivery times are estimates and can vary depending on the destination, purchased item location, and customs processing times.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the weight of the items and the destination of the package.
Customs, Duties, and Taxes
Scintilist.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Insurance
All shipments are insured for the full value of the product(s). In the unlikely event that your package is lost or damaged during transit, please contact us immediately at [your contact email] to initiate a claim.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order directly through the carrier’s website.
Shipping Restrictions
- We do not ship to P.O. Boxes or military APO/FPO addresses.
- Certain destinations may have restrictions on specific products, so please check your country’s import regulations before placing an order.
Failed Deliveries & Returned Packages
- Failed Deliveries: If a package is undeliverable due to an incorrect address or failure to accept delivery, the customer is responsible for any return shipping fees and redelivery costs.
- Returned Packages: If a package is returned to us due to non-delivery, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Damaged or Lost Items
In the rare event that your package arrives damaged or is lost in transit, please notify us immediately at [your contact email] with your order number and any relevant details. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at:
- Email: info@Scintilist.com
- Phone: [your contact phone number]
- Address: [your physical address]
Thank you for shopping with Scintilist.com